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We only issue refund if we fail to provide the ordered service due to unforeseen circumstances or you have cancelled the service within the allotted time. Once your refund request is received and inspected, we will send you an email to notify you that the status of the refund. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A booked service can be cancelled only 15 days before the service date and we will not entertain any requests or refund the paid amount if you fail to cancel the service within the time frame. In order to cancel your booking, you can write an email to admin@papa-mango.com and we shall initiate the cancellation and refund process once approved. Please note that the cancellation request will not be entertained on national holidays and the day will not be counted as a grace period.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@papa-mango.com.
If you wish to exchange your booked service(s), write an email to admin@papa-mango.com with the details of your booking(s) and payment. Please note that any exchange of the booked service are subjected to the availability of the requested service(s) and we reserve the right to reject the exchange request(s).
We reserve the right to modify any provisions of the cancellation or refund policy without any notice. All refunds are approved at the sole discretion of ASN Pest Control and we reserve the right to reject any refund or cancellation request.
